Expert Insights
Do You Split the Difference?
Negotiating sales can be tricky, but Chris Voss, former FBI hostage negotiator, flipped the traditional "yes ladder" method on its head. Instead of pushing customers for continuous "yeses," Voss advocates for a "no-oriented" approach, where asking questions that allow customers to say "no" makes them feel in control and opens up more genuine conversations. This technique builds trust, uncovers real objections early, and is especially effective in complex, high-stakes B2B sales, making prospects feel heard and ultimately leading to better, more successful outcomes.