Sign up for our FREE Fundamentals Course for Service Writer Hires

This course prepares new service writers to become trusted customer guides, building communication skills that increase satisfaction, strengthen loyalty, and drive service department growth.
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COURSE DETAILS

Service Writer Fundamentals

A great service writer guides customers through every step of the service experience with clarity and care. By combining strong communication, customer-friendly explanations, and professional guidance, advisors will learn how to boost revenue, manage expectations, and create loyal customers who return again and again.
Build customer confidence by delivering clear communication at every step, from check-in to pickup.
Grow service revenue by explaining recommended and optional repairs in customer-friendly terms.
Improve professionalism through warranty guidance and expectation management.
Handle appointments, diagnoses, and complaints with empathy and solutions that keep customers returning.
A headshot of Kurt von Ahnen

Meet your coach: Kurt von Ahnen

Kurt von Ahnen is a published author and recognized expert in the Powersport and Marine Industries, as well as an Agency Owner in the Digital Marketing space. His book “Service Writing in Black and White” paved the way for a career path working with great brands like Ducati, BRP, Suzuki and others. This led to an independent dealer-focused offer in the form of the Powersport Academy, where Kurt helps dealers increase their Parts and Service business. He also works with the Marine Retailers Association assisting Marine Dealers in a certification program that covers all areas of the dealership through Process Development.

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