Sign up for our FREE Fundamentals Course for Parts & Accessories Advisor Hires

This course prepares new hires for success behind the parts counter, teaching the essentials of top tier customer service that drive dealership and department performance.
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COURSE DETAILS

Parts & Accessories Advisor Fundamentals

Success at the parts counter is about more than just having the right inventory; it’s about creating a customer experience that builds trust and drives revenue. This course prepares new employees with the skills to communicate clearly, handle special orders with accuracy, and make effective upsell suggestions that drive both customer satisfaction and dealership growth.
Build customer confidence by delivering fast, reliable parts service.
Grow sales through effective up sale suggestions and add-ons.
Improve communication with clear, accurate support at the counter.
Handle special orders and part lookups with accuracy and ease.
A headshot of Kurt von Ahnen

Meet your coach: Kurt von Ahnen

Kurt von Ahnen is a published author and recognized expert in the Powersport and Marine Industries, as well as an Agency Owner in the Digital Marketing space. His book “Service Writing in Black and White” paved the way for a career path working with great brands like Ducati, BRP, Suzuki and others. This led to an independent dealer-focused offer in the form of the Powersport Academy, where Kurt helps dealers increase their Parts and Service business. He also works with the Marine Retailers Association assisting Marine Dealers in a certification program that covers all areas of the dealership through Process Development.

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