COURSES
Dealership Fundamentals Courses
Enroll before December 15 to save 80%!
Set your new team members up for success with courses designed for the most critical dealership roles. From delivering reliable service at the parts counter, to guiding customers with professionalism as a service writer, to building trust and closing deals on the sales floor, each course equips your staff with the skills to drive customer satisfaction, loyalty, and dealership growth.
Parts Counter Fundamentals
This course prepares new hires for success behind the parts counter, teaching the essentials of top tier customer service that drive dealership and department performance.
Outcomes Through Applied Action:
Build customer confidence by delivering fast, reliable parts service.
Grow sales through effective up sale suggestions and add-ons.
Improve communication with clear, accurate support at the counter.
Handle special orders and part lookups with accuracy and ease.
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Service Advisor Fundamentals
This course prepares new service advisors to become trusted customer guides, building communication skills that increase satisfaction, strengthen loyalty, and drive service department growth.
Outcomes Through Applied Action:
Build customer confidence by delivering clear communication at every step, from check-in to pickup.
Grow service revenue by explaining recommended and optional repairs in customer-friendly terms.
Improve professionalism through warranty guidance and expectation management.
Handle appointments, diagnoses, and complaints with empathy and solutions that keep customers returning.
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Major Unit Sales Fundamentals
This course prepares new salespeople to confidently guide customers through the buying journey, using proven sales techniques that build trust, close deals, and drive dealership growth.
Outcomes Through Applied Action:
Build customer confidence by delivering clear communication at every step, from check-in to pickup.
Grow service revenue by explaining recommended and optional repairs in customer-friendly terms.
Improve professionalism through warranty guidance and expectation management.
Handle appointments, diagnoses, and complaints with empathy and solutions that keep customers returning.
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F&I Process Fundamentals
This course equips new F&I managers with the knowledge and skills to successfully guide customers through the finance and insurance process, ensuring both customer satisfaction and dealership profitability. The training focuses on clear communication, trust-building, and the effective presentation of financing options and F&I products.
Outcomes Through Applied Action:
Build customer confidence by guiding them through financing options and product choices in a clear, approachable manner.
Grow dealership revenue by presenting financing plans and F&I products that match customer needs, addressing concerns, and overcoming objections.
Improve professionalism by managing the F&I process efficiently, ensuring all documentation is accurate and complete.
Handle common objections and customer concerns with empathy and clarity, fostering trust and smoothing the path to a confident close.
Close deals with confidence, leaving customers feeling satisfied with their purchase and protected investment.
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