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COURSE DETAILS
Service Operations Certification
Service Managers and Service Writers will engage in 45-minute sessions designed to master both the fundamentals and advanced techniques for building and sustaining a profitable Service Department while ensuring exceptional customer satisfaction. Certification requires class preparation, submission of assignments, and reporting.
*DealerAI Service Role-plays now included in this course!
Mapping the Service Sales Funnel and Process
Creating an efficient Service Job Workflow tailored to your dealership
Understanding key metrics, including how to make the absorption rate work for you
Turning phone interactions into revenue opportunities and retention strategies
Building a collaborative "win-win-win" culture with the Sales and Parts Departments
As a 20 Group member, you qualify for a $1,000 discount to this course.
Meet your coach: Kurt von Ahnen
Kurt von Ahnen is a published author and recognized expert in the Powersport and Marine Industries, as well as an Agency Owner in the Digital Marketing space. His book “Service Writing in Black and White” paved the way for a career path working with great brands like Ducati, BRP, Suzuki and others. This led to an independent dealer-focused offer in the form of the Powersport Academy, where Kurt helps dealers increase their Parts and Service business. He also works with the Marine Retailers Association assisting Marine Dealers in a certification program that covers all areas of the dealership through Process Development.
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